Healthfirst

Field Care Coordinator - Mandarin & Cantonese Fluency (Travel NYC Area)

NY  |  Req ID: R019150  |  On-site

The schedule is Monday-Friday 9AM-5:30PM. This position requires travel to our members' homes in the various boroughs, Westchester and Long Island. You will only be scheduled for 1-2 zip codes in a concentrated area on the same day to make it more efficient. Full fluency in English, Mandarin and...

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Peer Support Specialist NYC (Hybrid)

NY  |  Req ID: R019831  |  Hybrid

Duties/Responsibilities:Manages designated caseload of members who could benefit from Peer Support services, care coordination, and health navigationSchedules and conducts multiple field-based visits per day (clustered by geographic areas)Completes assessments and questionnaires to identify...

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Bilingual French/Creole Field Care Coordinator

NY  |  Req ID: R020431  |  On-site

Duties/Responsibilities:Schedules and conducts multiple home visits per day (clustered in small geographic areas)Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and...

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Bilingual Spanish Field Care Coordinator

NY  |  Req ID: R020432  |  On-site

Duties/Responsibilities:Schedules and conducts multiple home visits per day (clustered in small geographic areas)Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and...

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Bilingual Russian/Ukrainian Field Care Coordinator

NY  |  Req ID: R020433  |  On-site

Duties/Responsibilities:Schedules and conducts multiple home visits per day (clustered in small geographic areas)Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and...

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Bilingual Spanish Field Care Coordinator Orange County

NY  |  Req ID: R020434  |  On-site

Duties/Responsibilities:Schedules and conducts multiple home visits per day (clustered in small geographic areas)Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and...

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Field Service Agent - Queens (Bilingual Bengali, Urdu, Hindi)

NY  |  Req ID: R019372  |  On-site

Duties/Responsibilities:Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and productsManage face-to-face encounters by interacting with customers to provide...

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Field Service Agent - Bilingual English/Spanish - Long Island

NY  |  Req ID: R020305  |  On-site

Duties/Responsibilities:Interacts with customers in person to provide information in response to inquiries about products and services.Improve overall member experience and reduce waiting time in order to expedite traffic flowIdentify, research, and resolve customer issues using appropriate...

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Bilingual Spanish Field Care Coordinator (Brooklyn)

NY  |  Req ID: R020095  |  On-site

Duties/Responsibilities:Schedules and conducts multiple home visits per day (clustered in small geographic areas)Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and...

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Field Assessment RN, Bronx, NY - $10,000 Sign-on Bonus

NY  |  Req ID: R020563  |  Hybrid

Duties and Responsibilities: ·       Conducts home assessments (and virtual assessments, as needed) for prospective members and re-assessments of current members using the Uniform Assessment System (UAS); make enrollment and continued eligibility determinations by utilizing clinical expertise and...

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Hybrid Assessment RN, Bronx, NY - $7,500 Sign-On Bonus

NY  |  Req ID: R020564  |  Hybrid

Duties and Responsibilities: ·       Conducts home assessments (and virtual assessments, as needed) for prospective members and re-assessments of current members using the Uniform Assessment System (UAS); make enrollment and continued eligibility determinations by utilizing clinical expertise and...

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Field Assessment Nurse RN, Queens, NY - $10,000 Sign-On Bonus

NY  |  Req ID: R020509  |  Hybrid

Duties and Responsibilities: Conducts home assessments (and virtual assessments, as needed) for prospective members and re-assessments of current members using the Uniform Assessment System (UAS); make enrollment and continued eligibility determinations by utilizing clinical expertise and...

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Director, Organizational Design and Strategic Workforce Planning

NY  |  Req ID: R017823  |  Hybrid

Duties and ResponsibilitiesPrimary designer and lead on a variety of enterprise OD and OE initiatives focused on, but not limited to, Organizational Design and Strategic Workforce Planning.Develop the enterprise approach, frameworks, and tools to implement organizational design and strategic...

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Care Manager - Interdisciplinary Team - Hybrid - $3,000 Sign On Bonus

NY  |  Req ID: R019036  |  Hybrid

Duties and Responsibilities:Provides telephonic (and occasional onsite) care management to support the member’s care needs to promote positive health outcomes.Advocates, informs, and educates beneficiaries on services, self-management techniques, and health benefits.Attends Interdisciplinary Team...

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Care Manager

NY  |  Req ID: R019504  |  Remote

**This position is 100% RemoteDuties and Responsibilities:Advocates, informs, and educates beneficiaries on services, self-management techniques, and health benefits.Conducts assessments to identify barriers and opportunities for intervention.Develops care plans that align with the physician’s...

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Bilingual Call Center Rep (Relationship Coordinator) - Man/Can

NY  |  Req ID: R020174  |  Remote

Duties and ResponsibilitiesHandling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce.Create and/or follow...

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Bilingual Sr Retention Advocate

NY  |  Req ID: R020377  |  Hybrid

Duties & Responsibilities:Contact member or primary caregiver by phone or letter to arrange a telephonic or in person interview to assess Medicaid/Medicare/Medicare Savings Program eligibility. Ensures all calls are in accordance to approved Healthfirst scriptsHas full and complete access to...

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Community Engagement Project Specialist

NY  |  Req ID: R020272  |  Hybrid

The Healthfirst Community Engagement Department (CE) supports enterprise health equity initiatives, membership growth and retention efforts, corporate and social responsibility, and internal event production.  We build trust in Healthfirst in the communities we serve and collaborate strategically...

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External Communications Manager

NY  |  Req ID: R020502  |  Hybrid

Duties/Responsibilities:Under the guidance of the Director of Communications at Healthfirst, identify media opportunities, develop pitches, and proactively secure earned media coverage that supports Healthfirst’s brand and business priorities.Collaborate with Social Media team to execute...

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Entitlement Advocate

NY  |  Req ID: R020496  |  Hybrid

Job DescriptionDuties and ResponsibilitiesSHP Renewal Line: (Inbound/Outbound)· Handle inbound and outbound calls to and from customers to address their needs while adhering to our service level goals.· Screen all incoming calls and handles accordingly.· Transfer calls to appropriate staff, unit,...

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