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Our Members’ First Line of Support

Healthfirst provides members with quality care. Our Operations team members are the first line of support directly assisting our members. These teams collaborate to streamline processes that drive positive change. Interested in joining our Operations team? Check out our available positions listed below.

Open Positions in Operations

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CCO Service Agent (Mandarin/Cantonese)

NY Req ID: R020902 Remote
Duties and Responsibilities Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues such as eligibility, benefits, claims process, escalations, and product questions, etc. May include but is not limited to...
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Change Manager - Modernization (PayDoc)

NY Req ID: R019440 Hybrid
Duties & Responsibilities:Manages assigned initiatives, including workplan development, stakeholder management, change management, implementation, success measurement, and communication of project status to business stakeholders.Partners with IT and Delivery teams in the delivery of technical...
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Facilities Manager

NY Req ID: R020917 Hybrid
​Duties/ResponsibilitiesOversee daily operations and maintenance of all company facilities.Develop and implement preventive maintenance programs to minimize downtime.Ensure facilities meet operational and safety standards, including HVAC, plumbing, and electrical.Coordinate facility inspections...
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Field Service Agent (Mandarin/Cantonese)

NY Req ID: R020920 On-site
Must be able to commute across multiple counties and boroughs: including Sullivan, Rockland, and Orange counties, as well as Manhattan and Queens boroughs. Duties/Responsibilities:Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues...
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Manager Enrollment and Billing

NY Req ID: R020160 Hybrid
Duties and Responsibilities:Oversee the enrollment process, ensuring timely and accurate processing of new and modified enrollments, renewals, and terminations.Collaborate with internal teams (e.g., sales, customer service, compliance) to ensure seamless management of members.Monitor ,report, and...
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