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Our Members’ First Line of Support

Healthfirst provides members with quality care. Our Call Center Operations team is the first line of support directly assisting our members. Dafne helps call center representatives stay informed and inspired to provide the best possible member experience. Interested in joining our Operations team? Check out our available positions listed below.

Open Positions in Operations

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Bilingual Call Center Rep (Spanish and/or Man/Can)

NY Req ID: R017057 Remote
Duties and ResponsibilitiesHandling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce.Create and/or follow...

Driver

NY Req ID: R018100 On-site
Checks the interior and exterior of the vehicle for cosmetic and operational concerns.Performs minor maintenance tasks on the vehicle when necessary, included but not limited to daily vehicle inspections and the inspection of all engine fluids.Maintains confidentiality by keeping all potential...

Senior Retention Advocate Liaison

NY Req ID: R018170 Hybrid
Duties and ResponsibilitiesConducts daily screening of applications. This includes monitoring applications submitted for deadlines, monitoring applications due to the Local Department of Social Services for faster and more accurate enrollment and conducting pre-screenings for financial...

Service Advocate

NY Req ID: R017419 Remote
Duties and Responsibilities Provide excellent quality customer service to Signature HMO Plan Members and/or across all Lines of Business (LOBs) for members and providers with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and...

Sr. Analyst -Provider Reimbursement Analytics

NY Req ID: R018175 Hybrid
Duties and Responsibilities: Understand claim payments and impact of fee-schedule updates from State/CMS.Assist and monitor direct payment initiatives from the state for Provider OrganizationsResponsible for contract analysis and fee schedule modeling.Maintain current project logs and work plans...
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