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Our Members’ First Line of Support

Healthfirst provides members with quality care. Our Operations team members are the first line of support directly assisting our members. These teams collaborate to streamline processes that drive positive change. Interested in joining our Operations team? Check out our available positions listed below.

Open Positions in Operations

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AVP Payment Configuration

NY Req ID: R021965 Hybrid
This position requires three days per week in office (Tues/Wed/Thurs) at 100 Church Street, NYC​Implement and maintain the configuration of reimbursement rates and pricing methodologies needed to support contract terms with providers including contracted and out of network providersEnsure...
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CCO Service Agent - 100% Remote

NY Req ID: R021943 Remote
Duties and Responsibilities Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues such as eligibility, benefits, claims process, escalations, and product questions, etc. May include but is not limited to...
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Change Manager

NY Req ID: R019440 Hybrid
Duties & Responsibilities:Manages assigned initiatives, including workplan development, stakeholder management, change management, implementation, success measurement, and communication of project status to business stakeholders.Partners with IT and Delivery teams in the delivery of technical...
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Driver (CDL Class A, B or C )

NY Req ID: R022067 On-site
Checks the interior and exterior of the vehicle for cosmetic and operational concerns.Performs minor maintenance tasks on the vehicle when necessary, included but not limited to daily vehicle inspections and the inspection of all engine fluids.Maintains confidentiality by keeping all potential...
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Operations Analyst

FL Req ID: R022148 Hybrid
Duties & Responsibilities:Complete daily, weekly and monthly analysis, reports, summaries and dashboardsReceive and respond to inquiries and complaints and interface with internal and external personnelSupport audit, compliance and regulatory responsibilitiesMeet SLA guidelines in creating...
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Reconciliation and Recovery Analyst

FL Req ID: R022140 On-site
Operate with intellectual curiosity and critically assess existing processes and procedures to identify opportunities for improvementSummarize and present data outcomes, recommendations, and methodology to Reconciliation and Recovery leadership, E&B leadership, and enterprise...
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Team Lead Enrollment and Billing

FL Req ID: R022026 Hybrid
Duties and Responsibilities:Oversee front line staff to ensure production deadlines are met, while meeting accuracy and quality standards for member enrollment and billing.Approve timecards, overtime and staffing needs for front line staff.Assist in developing metrics to report trending, root...
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