Operations Jobs | Healthfirst

Our Members’ First Line of Support

Healthfirst provides members with quality care. Our Operations team members are the first line of support directly assisting our members. These teams collaborate to streamline processes that drive positive change. Interested in joining our Operations team? Check out our available positions listed below.

Open Positions in Operations

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CCO Service Agent – Bilingual - 100% Remote

NY Req ID: R021945 Remote

**This position is 100% remoteHealthfirst has multiple openings for CCO Agents for different languages to support our members. We are seeking agents that have Russian or Mandarin/Cantonese or Spanish skills that are bilingual.Duties and Responsibilities Provides excellent quality customer...

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Change Manager

NY Req ID: R019440 Hybrid

Duties & Responsibilities:Manages assigned initiatives, including workplan development, stakeholder management, change management, implementation, success measurement, and communication of project status to business stakeholders.Partners with IT and Delivery teams in the delivery of technical...

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Director Configuration, Benefit Administration

NY Req ID: R021941 Hybrid

This position requires three days per week in office (Tues/Wed/Thurs) at 100 Church Street, NYC Duties & Responsibilities:Develop and implement comprehensive operational strategies aimed at improving efficiency, productivity, and qualityLead initiatives to identify inefficiencies in...

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Field Service Agent - Brooklyn - Mandarin/Cantonese

NY Req ID: R022068 On-site

**Preferring Bilingual Mandarin and/or Cantonese for the Brooklyn locationJob DescriptionDuties/Responsibilities:Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process,...

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Field Service Agent - Manhattan (Bilingual English/Spanish)

NY Req ID: R021652 On-site

Duties/Responsibilities:Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and productsManage face-to-face encounters by interacting with customers to provide...

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Field Service Agent - Queens - Bilingual Mandarin/Cantonese

NY Req ID: R022070 On-site

**Preferred Bilingual Mandarin and/or Cantonese Job DescriptionDuties/Responsibilities:Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and productsManage...

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Fleet CDL Driver (Class A, B or C )

NY Req ID: R022067 On-site

Checks the interior and exterior of the vehicle for cosmetic and operational concerns.Performs minor maintenance tasks on the vehicle when necessary, included but not limited to daily vehicle inspections and the inspection of all engine fluids.Maintains confidentiality by keeping all potential...

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Manager, Medicaid Strategic Initiatives

NY Req ID: R022003 Hybrid

Identify key member cohorts and opportunities for achieving short- and long-term membership retention improvement strategiesAssist in the development of a member retention strategy through the use of segmentation modeling, member profiling, propensity scoring and targeted channel...

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Senior Reconciliation & Recovery Analyst

FL Req ID: R021986 Hybrid

Duties & Responsibilities: Operate with intellectual curiosity and critically assess existing processes and procedures to identify opportunities for improvementDevelop complex analyses requiring the integration of multiple data sources, evaluation of data quality, and standardization of data...

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Operations

Our Members’ First Line of Support

Open Positions in Operations

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