Healthfirst

The Manager of the Field Care Coordinator (FCC) team is responsible for leading several FCC Team Leads who oversee field-based care coordinators delivering in-home care management visits across the five boroughs and surrounding counties. This role drives the operational performance of the FCC program—ensuring high-quality service delivery, regulatory compliance, and team development. The Manager works cross-functionally to implement data-driven strategies, solve complex member issues, and ensure our care coordination teams meet productivity, quality, and service goals. This is a hybrid role and will have a mix of remote, in-office and in-field presence.

Duties and Responsibilities

• Manages FCC Team Leads by providing coaching, development, and support to build effective and engaged field teams
• Monitors team performance, addresses resource needs, and ensures consistent execution of care coordination workflows and protocols
• Analyzes and presents team performance data, productivity metrics, and quality indicators to departmental leadership
• Collaborates with Team Leads to address and resolve member issues, ensuring a seamless and compassionate care experience
• Serves as a key leader in implementing new systems, workflows, and process changes while supporting team adaptability
• Supports hiring, onboarding, performance reviews, and ongoing professional development for FCC team members through their Team Leads
• Identifies operational bottlenecks and leads efforts to improve efficiency and service delivery
• Ensures adherence to HIPAA standards, regulatory guidelines, and documentation requirements
• Additional duties as assigned

Minimum Qualifications:

• Bachelor’s degree from an accredited institution or equivalent work experience
• 3 years of supervisory experience in healthcare operations, human services, or a managed care setting, preferably overseeing field-based operations
• Demonstrated professionalism with prior leadership experience along with the ability to develop, direct, and support a team 
• Demonstrated ability to build and foster effective relationships
• Experience in a role requiring independent-critical thinking, time management, problem solving and achieving goals
• Ability to travel to any HF offices for meetings and/or trainings
• Excellent verbal and written communication skills
• Proficient computer skills experience, including proficiency with Microsoft Outlook, Word and Excel

Preferred Qualifications:   

• 5+ years of experience in healthcare operations, care management, or a related field
• Previous experience in home care services
• Previous experience leading a field-based operations team
• Bilingual preferred (especially Spanish, Mandarin, Cantonese)
• Skilled in interpreting data to inform strategy and drive performance
• Familiarity with medical terminology and healthcare compliance standards

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $100,900 - $145,775

• All Other Locations (within approved locations): $86,500 - $128,690

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.