Description and Requirements
Duties & Responsibilities:
- Assist in monitoring system performance, application health, and incident management.
- Help identify and resolve production issues, working with cross-functional teams.
- Support in tracking incidents, documenting issues, and ensuring timely resolution.
- Assist in developing scripts or tools to improve efficiency in monitoring and reporting.
- Update and create knowledge base articles for troubleshooting steps and system processes.
- Work with infrastructure, engineering, and business teams to understand and support production systems.
- Provide recommendations for optimizing system performance and incident response processes.
- Research and investigate data issues. Develop a deep understanding of the relationship between business process, systems and the underlying data
Minimum Qualifications:
- Passion for solving challenging problems using technology
- Basic understanding of IT infrastructure, databases, or cloud platforms (AWS, Azure, etc.).
- Familiarity with scripting languages (Python, Shell, SQL) is a plus.
- Good communication skills and ability to work in a team environment.
- Ability to adapt to a fast-paced, dynamic environment.
- Experience with object-oriented programming and ability to learn new programming languages
- Proficiency with SQL – 2+ years experience in a professional or academic setting
Healthfirst Internship Program Requirements:
- Undergraduate students must be a junior or senior at an accredited institution or have graduated within 12 months of the program. Graduate students must be enrolled at an accredited institution or have graduated within 12 months of the program.
- Will not require sponsorship for employment
- Eligible to work in the U.S.
- Must have a minimum of a 3.0 GPA from an accredited school
Hiring Range*:
Greater New York City Area (NY, NJ, CT residents): $39,208 - $52,000
All Other Locations (within approved locations): $34,091 - $49,920
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.