Healthfirst

The Senior Retention Advocate Specialist will be the first source of job related information and will support and assist with tasks/training relating to Integrated Products (IP), Management Services Organizations (MSO), Marketing Specialists and the PHSP lines of business within enrollment and retention. This includes, but is not limited to train/teach product, process and policy information at the onset of the hiring process as well as on a continuous basis. Being proficient in their ability to communicate with impact, apply critical thinking and possess leadership skills. The Senior Retention Advocate Specialist will act as a role model and provide continuous coaching and feedback to the team. They will also assist and work closely with the Quality Performance Team in monitoring the quality of application submitted, track enrollment performance behaviors, identify areas of improvement and recommend to the proper Management Team. Senior Retention Advocate Specialist will develop talent by identifying the Specialist strengths and suggest them for project work.

• Interprets product, procedural and regulatory information, and assists with the development of training curricula to provide field staff with available services.
• Administer new hire training and refresher training to the Senior Retention Advocates, Relationship Coordinators and Senior Retention Advocate Specialist teams.
• Participates in the development, implementation and updates provided by Healthfirst to ensure departmental compliance.
• Due to the nature of additional responsibility their home visits will be substantially lower than any of the other Senior Retention Advocate Specialist  but will required to make visits when needed.
• Provide expertise and customer service support to the teams and consumers.
• Conduct observational field visits and provide guidance and support to the teams.
• Aids in increasing individual and team effectiveness by creating and distributing training resources, learning aids and process documentation to learners.
• Prepares and maintains reports/records on training program attendance and programs offered.
• Participates in any training related projects as scheduled or otherwise directed by the Director of Training and is expected to provide viable input for all projects and ensure that all assignments are completed with quality and accuracy.
• Serve as the subject matter expert in all services offered.
• Liaison between Local Department of Social Services, New York Medicaid Choice and internal department.
• Assist in the scheduling of staff for trainings.

Minimum Qualifications:

• High School Diploma or GED Equivalent
• Excellent listening, as well as written and oral communication skills.
• Strong interpersonal skills and professional attitude.

• Proficiency in navigating the Internet and multi-tasking with multiple software/electronic documentation systems simultaneously
• Excellent written communication and the ability to document grammatically correct notes and correspondence
• Ability to be independent in making sound decisions and proactive in identifying and implementing process improvements
• Aptitude for using a fast-paced proactive vs. reactive approach, maneuvering multiple tasks simultaneously including seamlessly changing priorities
• Establish credibility and trust along with positive and affable working relationships with internal and external clients

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $57,408 - $76,960

• All Other Locations (within approved locations): $49,795 - $72,800

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.